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Privacy Policy

Effective August 18, 2026

Spotless Wash Solutions USA Inc (“Spotless,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use and share it, and the choices available to you when you visit spotlesswashsolutions.com (the “Site”) or interact with our products and services.

By using our Site or providing your information to us, you agree to the practices described in this Privacy Policy. If you do not agree, please do not use our Site or provide us with your information.

1. Information We Collect

We may collect the following types of information:

  • Contact Information — such as your name, email address, phone number, mailing address, and business name.
  • Order and Service Information — such as products purchased, service requests, installation details, and billing information.
  • Communications — records of your correspondence with us, including emails, phone calls, webchat messages, and text messages.
  • Website Usage Data — such as IP address, browser type, device information, pages visited, and referring URLs, collected automatically through cookies and similar technologies.
  • Payment Information — processed securely through third-party payment processors; we do not store full credit card numbers on our own servers.

2. How We Use Your Information

We use the information we collect to:

  • Process and fulfill orders, quotes, and service requests.
  • Communicate with you about your order, account, or service appointment.
  • Respond to inquiries, provide customer support, and troubleshoot issues.
  • Send administrative information, such as changes to our terms, conditions, or policies.
  • With your consent, send promotional or marketing communications, including by text message (see Section 6 below).
  • Improve our Site, products, and services, and analyze usage trends.
  • Detect, prevent, and address fraud, security, or technical issues.
  • Comply with legal obligations.

3. How We Share Your Information

We do not sell your personal information. We may share your information only in the following circumstances:

  • Service Providers — with vendors who perform services on our behalf, such as payment processing, shipping, email/SMS delivery, and IT hosting, under confidentiality obligations.
  • Business Transfers — in connection with a merger, acquisition, financing, or sale of assets, subject to standard confidentiality terms.
  • Legal Requirements — if required to do so by law, subpoena, or other legal process, or to protect the rights, property, or safety of Spotless, our customers, or others.
  • With Your Consent — for any other purpose disclosed to you at the time we collect your information, with your consent.

We do not share your mobile phone number or SMS opt-in status with third parties or affiliates for their own marketing or promotional purposes. See Section 6 for more detail on our text messaging practices.

4. Cookies and Tracking Technologies

Our Site may use cookies, web beacons, and similar tracking technologies to enhance your browsing experience, understand how visitors use our Site, and support essential Site functionality. You can control cookies through your browser settings; disabling cookies may affect some features of the Site.

5. Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

6. SMS/Text Messaging and Mobile Opt-In

If you provide your mobile phone number and opt in to receive text messages from Spotless — whether for order and service updates, appointment notifications, account alerts, or promotional and marketing messages (the “Program”) — the following practices apply to that information in addition to the rest of this Privacy Policy.

6.1 Information Collected

We collect your mobile phone number and your consent status (opted in or opted out) when you sign up for text messages through our website, a web form, webchat, or another designated opt-in method.

6.2 No Sharing for Third-Party Marketing

We do not share, sell, rent, or transfer your mobile phone number or SMS opt-in/consent information to any third party or affiliate for their own marketing or promotional purposes. Text messaging originator opt-in data and consent are never shared with third parties for purposes unrelated to providing you the text messaging Program you signed up for.

6.3 How We Use This Information

We use your mobile number and opt-in status only to operate the Program you signed up for — including sending you the types of messages you consented to receive, honoring opt-out (STOP) and help (HELP) requests, and maintaining records of consent for compliance purposes.

6.4 Your Choices

You may opt out of receiving text messages at any time by replying STOP to any message you receive from us. You may also contact us directly using the contact information in Section 10 to request removal from the Program.

6.5 Retention

We retain records of SMS consent and opt-out status for as long as reasonably necessary to comply with legal and regulatory recordkeeping obligations related to text messaging consent.

7. Your Rights and Choices

Depending on your location, you may have rights to access, correct, delete, or restrict the use of your personal information, or to opt out of certain data uses. To exercise any of these rights, please contact us using the information in Section 10.

8. Children's Privacy

Our Site and services are not directed to children under the age of 13 (or 18 for participation in our text messaging Program, per Section 6), and we do not knowingly collect personal information from children. If we learn that we have collected information from a child in violation of this policy, we will take steps to delete that information.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. Updates will be posted on this page with a revised effective date. Continued use of our Site or services after any changes constitutes acceptance of the revised Privacy Policy.

10. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, or wish to exercise any of your rights described above, please contact us using the information listed on spotlesswashsolutions.com.