TERMS AND CONDITIONS
Effective October 1, 2025 (Revised October 2025)
Welcome to Spotless Wash Solutions! These Terms and Conditions (“Terms”) govern your use of our website, spotlesswashsolutions.com, and your purchase of our products and services. By accessing our website or making a purchase, you agree to be bound by these Terms. If you do not agree, please do not use our website, products or services.
1. General Information
Spotless Wash Solutions provides car wash design, integration, and support services, including equipment supply, installation assistance, programming, and operational optimization.
These Terms apply to all product sales, service work, and warranty transactions unless a separate written contract has been executed between Spotless Wash Solutions and the customer.
2. Product Information and Availability
We strive to provide accurate product descriptions, specifications, pricing, and availability; however, errors may occur. We reserve the right to correct inaccuracies and to discontinue or modify any product or service without notice. Photos, diagrams, and descriptions are provided for reference only and may differ from the actual products delivered.
3. Orders, Payment, and Pricing
By submitting an order, you represent that all billing and shipping information is accurate and complete. All prices are listed in U.S. dollars and exclude applicable taxes, shipping, and installation unless otherwise stated in writing.
Spotless Wash Solutions reserves the right to refuse or cancel any order for any reason, including suspected fraud or pricing errors. Payment terms must be honored as invoiced. Unpaid balances may incur interest, collection fees, or suspension of further orders.
4. Shipping and Delivery
Delivery times vary by product type, location, and carrier performance. Risk of loss transfers to the customer once the order is delivered to the shipping carrier. Spotless Wash Solutions is not liable for delays caused by manufacturer backorders, freight damage, or carrier issues.
Customers must inspect shipments immediately upon receipt and report any shortages or damages within five (5) business days.
5. Returns, Refunds, and Exchanges
All sales are final. No returns, refunds, or exchanges are accepted unless expressly authorized in writing by Spotless Wash Solutions. Any authorized return must include a Return Material Authorization (RMA) and may be subject to a restocking fee.
Unauthorized returns will not be accepted or credited.
6. Warranty and Liability
6.1 Product Warranties
Most products supplied by Spotless Wash Solutions include a warranty provided by the original manufacturer. The terms, duration, and conditions of those warranties are determined solely by the manufacturer. Such warranties generally cover defects in material or workmanship only and exclude damage from misuse, improper installation, or conditions beyond specification.
Material compatibility and system application are the responsibility of the customer unless a full analysis was submitted and approved in advance. Products purchased through Spotless but manufactured by others are subject only to the applicable manufacturer’s warranty.
6.2 Spotless Limited Workmanship Warranty
Spotless Wash Solutions warrants that any components assembled, configured, or installed by Spotless personnel will be free from defects in workmanship for ninety (90) days from the date of installation, unless otherwise stated in writing.
This limited warranty does not extend to system performance issues caused by third-party products, design modifications, or site conditions outside Spotless’s control.
6.3 Warranty Claims Process
To initiate a warranty claim:
1. Notify Spotless Wash Solutions in writing within ten (10) business days of discovering the issue.
2. Provide proof of purchase, installation date, serial numbers, failure date, and a detailed description of the defect.
3. Do not remove, disassemble, or return any product without written authorization and a valid Return Material Authorization (RMA).
4. Spotless will review the claim, coordinate evaluation, and advise whether the issue qualifies for warranty coverage or is considered billable.
Failure to follow this process may void warranty consideration.
6.4 Warranty Coverage and Exclusions
Warranty coverage applies only to defects arising from normal, intended use. Coverage does not include:
- Normal wear items such as seals, bearings, filters, or nozzles.
- Damage caused by freezing, cavitation, corrosion, electrical irregularities, chemical spill, or system contamination.
- Costs for removal, reinstallation, freight, or travel unless expressly authorized in writing.
- Service labor not pre-approved by Spotless Wash Solutions.
- Any product disassembled prior to evaluation.
Products exposed to hazardous or contaminated materials must be properly cleaned and accompanied by appropriate safety documentation before return.
6.5 Remedy and Limitation of Liability
The customer’s exclusive remedy for defective products is limited to repair or replacement, at Spotless’s discretion or that of the warranting party. Transportation and handling costs to and from the service location are the responsibility of the customer unless the defect is confirmed to be warranty-covered.
Spotless Wash Solutions is not liable for consequential, incidental, or indirect damages—including downtime, loss of profits, or loss of business—arising from product failure or service delays. In all cases, Spotless Wash Solutions’ maximum liability shall not exceed the original purchase price of the affected product or service.
7. Service Work and Site Support
All service work, diagnostics, and technical support are billed at current rates unless covered by a separate written agreement. Labor, travel time, and materials used during service calls are chargeable unless explicitly approved as warranty work. Customers are responsible for providing safe, unobstructed access to all equipment during service.
8. User Conduct and Website Use
By accessing or using our website, you agree not to:
- Use the site for unlawful or fraudulent activities.
- Transmit malware, spam, or attempt to breach security features.
- Copy, reuse, or distribute content without written authorization.
9. Intellectual Property
All website content, logos, and materials are the property of Spotless Wash Solutions and protected by applicable intellectual property laws. Unauthorized use or reproduction is prohibited.
10. Privacy Policy
Your privacy is important to us. Please review our Privacy Policy to learn how we collect, use, and protect your information.
11. Governing Law
These Terms and any disputes arising from your use of our website or purchase of products or services shall be governed by the laws of the State of Kansas, USA. Venue shall be in the courts of Johnson County, Kansas.
12. Updates to Terms
Spotless Wash Solutions reserves the right to update or modify these Terms at any time without prior notice. Updates will be posted on this page and become effective immediately upon posting. Continued use of the website or services constitutes acceptance of any revised Terms.